Knowledge Base
Browse guides, tutorials, and documentation to get the most out of SIMVICTUS.
Popular articles
[MOCKUP] How to cancel an order before it ships
[MOCKUP] Window for cancellation, and when partial refunds apply.
[MOCKUP] Updating your shipping address
[MOCKUP] How to add, edit, and set a default shipping address for orders.
[MOCKUP] What if my order arrives damaged
[MOCKUP] Step-by-step claim flow with photo guidelines and timelines.
[MOCKUP] Setting up keyboard layout & macros (vendor-supplied gear)
[MOCKUP] Generic setup walkthrough for purchased peripherals.
[MOCKUP] Vendor: connecting Stripe for payouts
[MOCKUP] Stripe Connect onboarding, payout schedule, and tax settings.
[MOCKUP] Reset your password (with and without MFA)
[MOCKUP] Self-serve password reset, plus what to do if you've lost both password and MFA.
All articles
28 articles[MOCKUP] Setting up keyboard layout & macros (vendor-supplied gear)
[MOCKUP] Generic setup walkthrough for purchased peripherals.
[MOCKUP] Notifications aren't arriving
[MOCKUP] Browser, app, and server-side checks when push isn't working.
[MOCKUP] Refund timelines explained
[MOCKUP] What happens after you return an item, by carrier and payment method.
[MOCKUP] SIMVICTUS community guidelines
[MOCKUP] Conduct expected on forums, in reviews, and in service interactions.
[MOCKUP] Subscribing to a vendor's product feed
[MOCKUP] Follow a vendor, get release notifications, see them in your feed.
[MOCKUP] Updating your shipping address
[MOCKUP] How to add, edit, and set a default shipping address for orders.
[MOCKUP] Configuring email and push notifications
[MOCKUP] Where to turn down marketing emails without turning off transactional ones.
[MOCKUP] Enabling MFA on your account
[MOCKUP] Set up TOTP MFA, generate backup codes, and recover access if you lose your authenticator.
[MOCKUP] Place your first order
[MOCKUP] Walkthrough of cart, address, and payment for new shoppers.
[MOCKUP] Vendor: handling refund requests
[MOCKUP] Workflow, response SLAs, and escalation paths.
[MOCKUP] Configuring direct-drive force feedback
[MOCKUP] Wheel base setup steps that apply across Fanatec, Simagic, and Moza.
[MOCKUP] Why is my account locked
[MOCKUP] Causes of account lockouts and the safest way to recover.
[MOCKUP] Writing a helpful product review
[MOCKUP] Guidelines for review content, ratings, and photos.
[MOCKUP] Troubleshooting payment failures
[MOCKUP] Common reasons your card was declined and how to resolve each.
[MOCKUP] Reset your password (with and without MFA)
[MOCKUP] Self-serve password reset, plus what to do if you've lost both password and MFA.
[MOCKUP] Submitting a service booking
[MOCKUP] Book a coaching session, setup service, or repair appointment.
[MOCKUP] What if my order arrives damaged
[MOCKUP] Step-by-step claim flow with photo guidelines and timelines.
[MOCKUP] How to create your SimVictus account
[MOCKUP] Step-by-step walkthrough for new users, including email verification.
[MOCKUP] Vendor: connecting Stripe for payouts
[MOCKUP] Stripe Connect onboarding, payout schedule, and tax settings.
[MOCKUP] Reading your invoice and adding a VAT number
[MOCKUP] Where to find invoices, and how to add company tax info.